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Frequently Asked Questions
FREQUENTLY ASKED
Yes, DEBACQ offers a warranty covering manufacturing defects. Please refer to the warranty section below for further details.
We accept returns within 30 of delivery. Items must be unworn and returned in their original condition.
Once your order has been dispatched, you will receive a tracking link via email.
Orders are processed quickly, but please contact us as soon as possible and we will do our best to assist.
Our pieces are designed to be hypoallergenic and suitable for most skin types.
ORDERS & PAYMENT
You will receive an order confirmation email shortly after placing your order.
We accept major credit cards and secure payment methods available at checkout.
Yes, all payments are processed through secure and encrypted systems.
SHIPPING
Shipping costs and delivery times vary depending on your location. All available options are displayed at checkout.
Yes, we offer free shipping on orders over $50.
Yes, we ship to selected international destinations.
RETURNS & EXCHANGES
To initiate a return, please contact us with your order number. We will guide you through the process.
Exchanges are available depending on stock availability.
Once your return is received and approved, your refund will be processed to your original payment method.
WARRANTY & CARE
To maintain its finish, we recommend avoiding contact with water, perfumes, and harsh chemicals. Store your pieces in a dry place when not in use.
Our warranty covers manufacturing defects. It does not cover normal wear and tear or improper use.
MATERIALS
Our pieces are crafted from our signature DEBACQ Yellow Alloy, made with 95% recycled material and finished with 18k yellow gold plating for a refined, polished look.
We use an anti-tarnishing finish designed to help preserve the original shine and tone with proper care.
Our pieces are designed for daily wear, with finishes that maintain their appearance when cared for properly.
Each piece is carefully finished and polished to achieve a clean, balanced look with attention to detail in both shape and surface.
Do you have any question?
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If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.
