Need help?
Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
Yes. DEBACQ ships to most destinations worldwide. Available delivery options will be shown at checkout.
Complimentary worldwide shipping is available on orders over $50 USD. Shipping costs for orders below this amount are calculated at checkout.
Delivery times vary by destination. Once your order has been dispatched, you will receive a confirmation email with tracking information.
International orders may be subject to customs duties, import taxes, or other local charges. Unless stated otherwise at checkout, these charges are the responsibility of the recipient.
Contact us as soon as possible at contact@debacq.com. We will do our best to accommodate your request, but changes cannot be guaranteed once processing has begun.
Eligible products may be returned within 30 days of delivery. Products must be unworn, unused, undamaged, and returned with all original DEBACQ packaging. Contact contact@debacq.com before returning an item.
Earrings, personalized products, gift cards, Final Sale products, and products showing signs of wear or damage cannot be returned, except where required by applicable law.
We do not currently offer direct exchanges. Return the original product and place a new order for your preferred size, color, or style.
Contact contact@debacq.com within 48 hours of delivery. Include your order number and clear photographs of the product and packaging so we can assist you.
Materials vary by design and are listed on each product page. Selected pieces feature 18k gold plating, recycled-content alloys, anti-tarnishing finishes, and cubic zirconia stones.
To preserve the plating and finish, remove your jewelry before showering, swimming, exercising, or entering salt water and pools. Avoid contact with perfume, lotions, cosmetics, and cleaning products.
Gently wipe your jewelry with a clean, soft, dry cloth after wearing it. Store each piece separately in its DEBACQ pouch and avoid abrasive materials or chemical jewelry cleaners.
Yes. DEBACQ jewelry is covered by a two-year warranty against manufacturing defects. Normal wear, accidental damage, improper care, and gradual changes to plating are not covered.
Email us at contact@debacq.com. Please include your order number when contacting us about an existing purchase.
Do you have any question?
Contact Us
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.
